Restore an app store purchase

If you subscribed in the iPhone or Android app and CrewRoo doesn't show it — after a new phone, a reinstall, or a hiccup during purchase — restore it.

1. Open the CrewRoo app on the phone you subscribed on (iPhone or Android) and sign in to your CrewRoo account.
2. Go to Profile and find the Subscription card. (If the app is view-only, tapping Subscribe in the red banner opens the Subscription page, which has the same button.)
3. Tap Restore Purchases.

If Apple or Google Play has an active subscription for your Apple ID or Google account, you'll see "Subscription restored! Loading your account…" and you're taken to the dashboard with full access.

Things to check

• Your phone must be signed in to the same Apple ID (iPhone) or Google account (Android) you subscribed with.
• Restore Purchases only appears in the iPhone and Android apps — during the free trial, and whenever your trial or subscription has ended (including a store subscription that lapsed).
• It only works for subscriptions made in the apps. If you subscribed on the web, sign in with the same CrewRoo email and it's already there.
• An Apple subscription can only be restored on an iPhone, and a Google Play one only on Android.
• "No active subscription found for this Apple ID." or "…for this Google account." — your phone may be signed in to a different account, or the subscription has ended. Switch to the right account and try again, or subscribe.
• "Restore timed out" or "Could not confirm your subscription" — check your connection and try again in a minute.

Still not working? Contact Support. See Contact support.