Contact support

Open a ticket

1. Open Support (account menu on phones, sidebar on a computer).
2. On the Submit tab, pick a Category: Bug, Feature request, Question, or Other.
3. Pick a Priority: Low, Normal, High, or Critical.
4. Write a Subject and a Description. For a bug, say what you were doing, what happened, and which device you were on.
5. Tap Submit ticket.

You'll get a ticket number (like TKT-260928-0001) and a confirmation email. For Normal priority we aim to reply within one business day.

Tickets can't carry attachments yet — describe the problem in words.

Follow up

The My Tickets tab lists your tickets with their status. Tap one to see the conversation and add a message with Send reply. We email you when we reply and when the status changes. You can answer either way: reply in the ticket, or just reply to our email — your reply is added to the ticket, so everything stays in one thread.

Released and Declined tickets are closed: you can't reply to them in the app, so submit a new ticket to follow up. (An emailed reply to one is still added to it and we'll see it, but a new ticket is easier to track.)

Roadmap

The Roadmap tab shows what's planned, in progress, and recently released, plus known issues. Each item shows the ticket's subject line and number with a short summary of what it's about. Your own message and your name are never shown there, so keep personal details out of the subject.

Email

Can't sign in? Email support@crewroo.com with your account email and a short description. Email support.

CrewRoo's own emails (welcome, trial, and account emails) come from a no-reply address, so write to support@crewroo.com or use Support rather than replying to them. Replying to one of our support or product-update emails from your CrewRoo email address opens a new ticket for you.

You can open up to 5 tickets and send up to 10 replies an hour.